FAQ

1. What is thermal imaging and how does it work?

Thermal imaging detects heat (infrared radiation) emitted by objects, animals, or people and converts it into a visible image. Unlike night vision, thermal does not need any ambient light and works in complete darkness, fog, smoke, or harsh weather.

2. What is the difference between thermal monoculars, binoculars, and rifle scopes?

Monoculars – Compact, lightweight, ideal for scanning and spotting. Use with one eye.
Binoculars – Provide depth perception and more comfortable extended viewing. Best for long observation sessions.
Rifle scopes – Mount directly on firearms for precision aiming in low-light or dark conditions. Built to withstand recoil.

3. What is the maximum detection range of XAQ Vision devices?

Detection range depends on the model and environmental conditions. Our entry-level models detect humans up to 500 yards (450 meters), while advanced models can detect large animals or vehicles beyond 1,500 yards (1,370 meters). Please check individual product specifications.

4. Are XAQ Vision thermal devices waterproof?

Yes, most XAQ Vision devices have an IP66 or IP67 rating, meaning they are dust-tight and protected against heavy rain or brief submersion. Always verify the IP rating on the specific product page.

5. What is the battery life?

Battery life varies by model and usage (Wi-Fi, screen brightness, recording). Typically, you can expect 6 to 10 hours of continuous operation on a full charge. All devices use rechargeable lithium-ion batteries and support external power banks via USB-C.

6. Can I record videos or take photos through the thermal scope?

Yes, all XAQ Vision models feature built-in photo and video recording. Files are saved to internal memory or a microSD card (sold separately). You can also stream live video to your smartphone via Wi-Fi.

7. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Customs duties and taxes are the responsibility of the buyer. For specific information, see our [Shipping & Delivery] page or contact support.

8. What is your return and warranty policy?

We offer a 30-day return policy for unused items in original packaging. All XAQ Vision products come with a 2-year limited warranty covering manufacturing defects. Warranty does not cover accidental damage, unauthorized modifications, or normal wear. For warranty claims, contact [support@xaqvision.com].

9. How do I update the firmware on my XAQ Vision device?

Firmware updates are available on our website under the “Support” section. Download the update file, copy it to a microSD card, insert the card into your device, and follow the on-screen instructions. Always ensure the battery is fully charged before updating.

10. Do I need a special license or permit to own a thermal scope?

In most countries, thermal scopes are legal to own without a license. However, some regions may restrict export or ownership of certain thermal devices. Please check your local laws before purchasing. For international customers, it is your responsibility to comply with local regulations.

11. Can I use a thermal scope during the daytime?

Absolutely. Thermal imaging works day and night because it detects heat, not light. You can use XAQ Vision scopes in full daylight without any damage or performance loss.

12. How do I clean the lenses?

Use a soft, lint-free microfiber cloth. Gently wipe the lens in a circular motion. For stubborn dirt, slightly dampen the cloth with lens cleaning solution (do not spray directly onto the lens). Avoid abrasive materials or harsh chemicals.

13. Does XAQ Vision offer military or law enforcement discounts?

Yes, we offer special pricing for verified military, law enforcement, and first responders. Please contact [partners@xaqvision.com] with your credentials for details.

14. Can I mount a XAQ Vision thermal scope on any rifle?

Our rifle scopes are compatible with standard 30mm or 1-inch rings (depending on model). We recommend using high-quality mounts for proper eye relief and recoil resistance. Check the product specifications for exact ring size and rail compatibility (Picatinny/Weaver).

15. How do I contact customer support?

Email us at [support@xaqvision.com]. We reply within 24 hours on business days (Monday–Friday, 9am–6pm EST). For urgent issues, include your order number and photos/videos if applicable.

Need more help?
Visit our Contact page or email htio8@outlook.com. We’re here to help