Política de envio

Shipping Policy

Thank you for shopping at XAQ Vision. The following terms constitute our Shipping Policy.

1. Order Processing Time

All orders will be processed within 1-3 business days after your order confirmation email is received (excluding weekends and statutory holidays). You will receive another notification email once your order has been shipped.

Note: During peak periods or holidays, processing time may be slightly delayed.

2. Domestic and International Shipping Estimates

We offer worldwide shipping. Our actual shipping rates are as follows (applicable to orders of $299.99 or more):

We offer 3 worldwide shipping options:

①. Standard Shipping (order amount $299.99 or more, no upper limit)

Shipping fee: Free; Delivery time: 15-30 business days

②. Express Shipping (delivery time: 3-5 business days)

• Order amount $299.99-$399.99: shipping fee $75.00
• Order amount $400.00-$499.99: shipping fee $65.00
• Order amount $500.00 or more: shipping fee $55.00

③. Economy Shipping (delivery time: 7-11 business days)

• Order amount $299.99-$399.99: shipping fee $55.00
• Order amount $400.00-$499.99: shipping fee $45.00
• Order amount $500.00 or more: shipping fee $35.00

Estimated delivery dates are calculated automatically by the system. The shipping options above apply to all worldwide shipping areas.

Please note: Actual delivery dates may vary due to customs clearance, weather conditions, or carrier delays.

3. Order Tracking

Once your order has been shipped, we will send you an email notification containing a tracking number, which you can use to check the status of your shipment. Please allow 48 hours for tracking information to become available.

4. Customs, Duties, and Taxes

XAQ Vision is not responsible for any customs fees or taxes incurred on orders. All costs arising during or after shipping (duties, taxes, etc.) are the responsibility of the customer.

5. Damaged Goods and Lost Packages

If you receive damaged goods or your package is lost, please contact us via our customer service email at xaqvision@gmail.com. Before filing a claim, please keep all packaging materials and the damaged items, as the carrier may require them as evidence.

6. Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible. We can only update your shipping address if your order has not yet been processed or shipped.

7. Contact Us

If you have any questions about the delivery status of your order, please contact us:

Email: xaqvision@gmail.com

Phone: 13538514236

Business Hours: Monday to Friday, 9:00 AM - 9:00 PM