Returns & Refunds Policy
Return Eligibility & Process
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Application Window: If you are not satisfied with your purchase, please contact us within 15 days of receiving your order to request a return.
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Required Information: Please provide your order number and the reason for return. Our customer service team will review your request and send further instructions if approved.
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Authorized Channels Only: Returns are only accepted for items purchased directly from
[https://xaqvision.com/](https://xaqvision.com/). For products purchased from authorized retailers, please contact the retailer directly. -
Item Condition Requirements:
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Returned items must be unused, in the exact same condition as when shipped, and kept in their original packaging.
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Items must include the original packaging, all accessories, instruction manuals, and related documentation.
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Items with stains, bent cards, or broken seals / plastic film will not be accepted. We reserve the right to deny refunds or replacements if returned items do not meet these condition requirements.
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Non-Returnable Items:
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Personalized custom-made items cannot be refunded or exchanged.
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Items purchased from third-party retailers, items bought by mistake, and items damaged due to improper customer handling.
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Returns without a receipt may be rejected. XAQ Vision reserves the right to reject any return request.
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Shipping Fees for Returns
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Quality Issues: Shipping costs will be covered by us if the return is due to a product quality issue.
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Non-Quality Issues: If the return is not related to product quality, the customer is responsible for all return shipping costs and any other fees incurred.
Defective, Incorrect, or Damaged Items
If you received defective, incorrect, or damaged items, or are not satisfied with your order, please contact us to initiate the return process with the following information:
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Order number
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Proof of purchase
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Video or photos of the problematic item (required in some cases to process your refund or replacement)
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Full shipping address
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Contact phone number and email
Return Processing & Refund Timeline
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Processing Time: Return processing can take up to 7 business days from the date we receive your returned item. We will send you an email notification once the processing is complete.
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Refund Deductions: Defective items will receive a full refund. For non-defective items, the refund amount will exclude all original shipping and handling fees.
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Posting Time:
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All refunds will be issued back to your original payment method.
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For credit or debit card payments, refunds will be sent to your card-issuing bank within 7 business days after receiving your returned item or cancellation request. Please consult your card-issuing bank regarding posting timelines.
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If you have not received your refund yet, please contact your bank or credit card company, as processing times may vary.
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Modifying or Canceling Orders
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How to Request: If you need to modify or cancel your order, please contact us as soon as possible with your order number and the desired changes. We will send a confirmation once changes are processed.
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Limitations: Orders that have already been packed or shipped cannot be modified or canceled.
Contact Us
For order status inquiries or return assistance, please reach out to us at:
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Email: bmber260@gmail.com
